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Safeguarding Policy

The Blue Lamp Trust works closely with Hampshire Constabulary and Hampshire Fire and Rescue Service to promote safety and security for the citizens of Hampshire and the Isle of Wight. The Trust’s Bobby Scheme, in particular, calls on clients by appointment in their own homes after referral. Trust staff may, as part of their duties, come into contact with clients in circumstances where the client appears to be at serious risk of harm. The Trust recognises and accepts its responsibilities under the Data Protection Act but also recognises that it has at least a moral responsibility to the clients to safeguard or promote their welfare.

The purpose of this policy is to set out the circumstances, controls and procedures to be followed so that the client’s welfare can be safeguarded in a lawful manner having regard to the Data Protection Act.

1. Risks to the Client

Risks to the client may present in a number of different ways:

  • Self Neglect/illness/ infirmity/isolation
  • Engaging in activities likely to be harmful to themselves or others
  • Neglect of client by others responsible for their care / wellbeing
  • Abuse of client by those responsible for their care / wellbeing
  • Abuse of client by any other person

2. Training for Staff

All Trust staff responsible for booking visits to client premises will complete the HCC on line E- Learning Safeguarding Trigger Training Course. All Trust staff visiting client premises will attend the HCC classroom based Trigger Training course for Safeguarding. Senior managers within the Trust will receive an additional briefing from HCC Social Services in respect of their role in Safeguarding and in particular around the issue of capacity.

3. Referral to other agencies with client consent

When Trust personnel have reason to believe that a client with whom the Trust has come into contact, is at risk from any of the above, then they will explain their concerns to the client and ask the client to agree to the Trust making a referral to other agencies to secure assistance / support. Where consent is given the member of staff will ask the client to sign the Trust Consent to Share Personal Information Form clearly identifying which other agencies will be contacted and leave a copy of the Consent Form with the client. In most cases onward referral will be to Hampshire County Council/Portsmouth/Southampton Social Services although another agency might be more appropriate depending on the individual circumstances. When consent is made the Trust will contact the relevant Social Services / other identified agency and advise them of the issues identified and that consent for the referral has been given by the client.

The Trust will provide the following information:

  • Name of Client
  • Address of Client
  • Phone Number of client (where known/ available)
  • Reason for referral
  • Confirmation that referral has been consented by client

4. Referral to other agencies without client consent

If the client declines to be referred on to other agencies and the Trust staff member believes that a referral is required, then the staff member will immediately contact the General Manager / his Deputy and advise him of the issue identified, why they believe a referral is necessary, that the client has declined to be referred on to other agencies and the stated reason for the client’s decision. The General Manager will consider the circumstances and seek to determine whether the client has the necessary capacity to make the decision to decline assistance / support.

a) When client has capacity
If the General Manager, with due regard to the full circumstances, reasonably believes that the client has the capacity to understand the seriousness of the circumstances giving rise to the concerns and no exemptions to allow non-consensual disclosure are relevant under the Data Protection Act (such as criminal activity, domestic abuse, Risk to others etc) then no referral will be made and a Consent Form will be annotated accordingly by the General Manager and retained in the office.

b) When client does not have capacity

If the General Manager, with due regard to the full circumstances, reasonably believes that the client does not have the capacity to understand the seriousness of the circumstances giving rise to the concerns or that there are other exemptions relevant under the Data Protection Act then consideration must be given to making a referral to the relevant agency without the consent of the client.

In making this determination the test to be applied will be whether or not onward referral is required in the vital interests of the client as set out in the Data Protection Act.

The General Manager / his deputy will, in every case, seek advice from the appropriate Safeguarding Professional Advice Line. Outside office hours advice should be sought from the On Call Duty Safeguarding Officer for Hampshire Fire and Rescue Service. When seeking advice, no client information will be disclosed.

Prior to making any non-consensual referral to Social Services the General Manager will notify the Company Secretary / Chairman of the Trustees of his intention – again no client personal data will be disclosed.

If the decision is made that on balance a referral is not required the General Manager may contact the Police nominated SPOC and confirm whether there is any reason why the Police would require a referral with regard to that named individual or address. Police will advise only that a referral is requested or not requested – they will not give the Trust any additional information.

The General Manager will make a full record of all contacts made/advice received including full details of the eventual referral.

5. Making a referral

When any disclosure is made it will be by the General Manager / Deputy to the Social Services as set out below:

Area Main Number Out of Hours
Hampshire 0845 603 5630 0845 600 4555
Southampton 023 8083 4567 023 8023 3344
Portsmouth 023 9268 0810 023 9268 0810
Isle of Wight 01983 814980 01983 821105

The Trust will only provide the following information:

  • Name of Client
  • Address of Client
  • Phone Number of client (where known/ available)
  • Circumstances giving rise to referral
  • That the referral has been made without client consent


In all cases where a referral is made the General Manager will submit a report outlining the circumstances to the next Trustee Meeting. This report will not contain personal data of the client involved.

6. Review of policy

This policy will be reviewed annually and additionally when required following an incident or any changes in relevant legislation / guidance.

Hampshire County Council Southampton City Council Portsmouth City Council Isle of Wight Council
Hampshire Fire and Rescue Service Hampshire Constabulary Isle of Wight Fire and Rescue Service South Central Ambulance Service