Overview

A highly interactive virtual classroom training course aimed at those wishing to become Taxi & Private Hire drivers or existing drivers who need to refresh their skills and knowledge.  

Course Content

The course aims to provide Hackney Carriage and Private Hire drivers with a knowledge and understanding of their responsibilities, best practice, high standard of service, and  safe and secure transport to all passengers. The course covers:

• Reducing Driving Risk
• Raising Awareness of Distractions
• Improving Passenger Safety
• Responsibilities to Passengers with Disabilities
• Improving Customer Services (non-driving issues)
• Highway Code Refresher
• Update on Traffic Law

New drivers can attend the course in preparation to becoming a licenced driver to learn how to provide a high level of service and driving standard for members of the public.

Licensing practitioners can use the course as an extra layer of enforcement for drivers with who they have concerns, giving the drivers the opportunity to update their knowledge of the Highway Code, look at the risks associated with driving a Taxi or Private Hire vehicle and the consequences of failing to manage those risks. 

The syllabus covers key areas such as identification of speed limits and explaining how hazards and distractions affect driving. The trainers will look at the human cost of collisions and explore coping strategies to reduce driving risk. The course also explores some non-driving issues such as carrying assistance dogs and passengers with disabilities and how to provide good customer service.

Successful candidates will be issued with an eCertificate to evidence completion of the course.

Locations

The course is delivered virtually via Zoom so is available across the UK.