{"id":5216,"date":"2019-08-02T13:03:56","date_gmt":"2019-08-02T12:03:56","guid":{"rendered":"http:\/\/davidn27.sg-host.com\/?page_id=5216"},"modified":"2024-04-02T12:05:16","modified_gmt":"2024-04-02T11:05:16","slug":"safeguarding-faqs","status":"publish","type":"page","link":"https:\/\/www.bluelamptrust.org.uk\/safeguarding-faqs\/","title":{"rendered":"safeguarding-faqs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_image src=”http:\/\/davidn27.sg-host.com\/wp-content\/uploads\/2019\/08\/Safeguarding_FAQsBanner.jpg” _builder_version=”4.16″ animation_style=”slide” animation_direction=”top” animation_duration=”500ms” animation_intensity_slide=”10%” animation=”top” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 0%|rgba(183,182,182,0.5) 100%” background_color_gradient_start=”#ffffff” background_color_gradient_end=”rgba(183,182,182,0.5)” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”|||” custom_padding=”30px||21px|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

This page provides a list of frequently asked questions about the Safeguarding eLearning and Classroom based courses. If you can\u2019t find answers to your questions on this page, please e-mail<\/span> us where we will be happy to help<\/a>.<\/h2>\n

[\/et_pb_text][et_pb_button button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#e02b20″ button_border_width=”0px” button_border_radius=”0px” button_font=”||||||||” button_icon=”I||divi||400″ button_icon_color=”#ffffff” button_on_hover=”off” button_text_color_hover=”#ffffff” button_border_color_hover=”#ffffff” button_bg_color_hover=”#000000″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”on” button_text_color__hover=”#ffffff” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”#000000″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_margin=”|||” custom_padding=”0px||30px|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ custom_margin=”40px||-10px” global_colors_info=”{}”]<\/p>\n

ABOUT US<\/span><\/strong><\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Who is the Blue Lamp Trust” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]We are a charitable organisation based in Hampshire. We offer driver training to generate an income for our Bobby Scheme, which visits vulnerable and elderly people to help secure their homes free of charge.
\n[\/et_pb_toggle][et_pb_toggle title=”How can I do Taxi Safeguarding training?” _builder_version=”4.16″ custom_margin=”10px|10px||” custom_padding=”|||” global_colors_info=”{}”]We offer two types of training \u2013 eLearning and Classroom based options.
\n[\/et_pb_toggle][et_pb_toggle title=”Will I receive a certificate?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]Yes, on successfully passing one of our course you will be issued with a personalised certificate that can be presented to your Local Authority.
\n[\/et_pb_toggle][et_pb_toggle title=”How do you store my data?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Please\u00a0read how we handle your data here<\/a><\/span><\/span><\/p>\n

Virtual course bookings are made via a third party site, Eventbrite.\u00a0 Please read their data policy here<\/a><\/span><\/span><\/span><\/p>\n

<\/span><\/span><\/p>\n

[\/et_pb_toggle][et_pb_text _builder_version=”4.16″ custom_margin=”30px||-10px” global_colors_info=”{}”]<\/p>\n

ABOUT eLEARNING<\/span><\/strong><\/h2>\n

[\/et_pb_text][et_pb_toggle title=”How long does it take to complete the eLearning course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]The full course will take approximately 1.5 hours to complete. However the course is split into 3 modules and you can take each one individually. You will need to complete all three modules to successfully pass the learning course and receive your certificate.
\n[\/et_pb_toggle][et_pb_toggle title=”Once I\u2019ve started a module do I have to complete it in one sitting?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The Safeguarding eLearning Course is split into three modules, each being approximately 20 minutes in length.<\/p>\n

Once you click to begin a module, you have to complete it in one sitting as with any exam.<\/p>\n

However, you do not need to take all three modules at the same time, so you can complete these over a number of days if you prefer.<\/p>\n

Only when you have successfully completed all three modules and passed the 10 question knowledge check at the end of the Module 3 will you receive your certificate.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I re-enter my learner portal?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

<\/blockquote>\n

If you chose not to complete the learning in one sitting you can revisit the learner portal via your booking confirmation email or click here<\/a> and enter your email address.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much does the eLearning course cost?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The course costs \u00a315.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are there any IT requirements in order to complete the modules?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

You will need a fast broadband connection to run the video content. Without this it will take longer to load but should still work.\u00a0\u00a0<\/p>\n

You will also need an up-to-date web browser that supports HTML5 such as; Internet Explorer Version 11 or higher, Firefox Version 40 or above, Google Chrome version 35 or Safari version 8 or higher.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I use my mobile phone or tablet to complete the learning?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The learning is compatible with mobile phones and tablets but due to the use of videos in the course it will work better when completed using a laptop or desk top.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I get my certificate?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Your certificate can be downloaded and printed once you have passed the course.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I’m having difficulties downloading my certificate” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Please click here<\/strong> <\/span><\/a><\/span>for guidance on how to download your certificate<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if I fail the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]At the end of the Safeguarding eLearning course, there is a test consisting of ten questions. The pass mark is 70%, and you get three chances to gain this grade. <\/p>\n

If you fail three times, you are sent to a page where you can pay again to retake the course. <\/p>\n

Because the questions are different each time, you will have to go through the course again.[\/et_pb_toggle][et_pb_toggle title=”Once I’ve paid for the course how do I begin?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Once you have registered and paid for the course you will receive two emails; a receipt of payment and a link to the eLearning portal.\u00a0 (Please note that these emails may sometimes go into your junk mail folder).\u00a0<\/span><\/p>\n

To being the course follow the link in the email to the portal.<\/p>\n

If you do not receive the email but have paid for the course please access the portal by clicking here<\/strong><\/span><\/a><\/span>\u00a0and entering your email address.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I suffer with dyslexia, can I still take the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

To make it accessible to all, the eLearning course is narrated and the words are displayed on the screen.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Once I have purchased the course how long do I have to complete the training?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The course must be completed within 180 days of purchase.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I obtain a replacement certificate?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

We hold records for the course for 2 years.\u00a0 After this time we cannot provide a replacement certificate.<\/span><\/p>\n

Once you have completed the training you can re-enter the training portal at any time following the link from your original email and entering your email address.\u00a0 From there you can reprint, save or download your certificate.<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ custom_margin=”40px||-10px” global_colors_info=”{}”]<\/p>\n

ABOUT VIRTUAL CLASSROOM TRAINING<\/span><\/strong><\/h2>\n

[\/et_pb_text][et_pb_toggle title=”How do I book a course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

All courses are booked through Eventbrite via our website.\u00a0 See the Taxi Safeguarding Classroom Course page on our website for details<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How long is the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

2 hours 45<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How much is the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The course is \u00a330<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I need to have anything with me?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

You will need to have your photo ID to show the trainer at registration.\u00a0 This must be the physical document, it cannot be a photo or copy of the original.<\/span><\/p>\n

Photo ID can be one of the following original documents:<\/span><\/p>\n

\u2022 Valid driving licence<\/p>\n

\u2022 Taxi\/Private Hire badge (if applicable)<\/p>\n

\u2022 Passport\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”When will I receive the joining instructions?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Joining instructions are issued the day prior to the course by email to the candidate.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How do I join the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The joining instructions include a link to Zoom.\u00a0 You should use this to join promptly at the start of the course.<\/p>\n

Included with the joining instructions are detailed notes to help candidates and show them what to expect when joining.<\/p>\n

We recommend testing Zoom in advance to be sure you know how to use it and how to activate your camera and audio – this are essential to completing the course.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is the course content the same as eLearning?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

Yes, the course content is the same.\u00a0 Drivers are advised to check with their local authority which format they require the training to be completed in before booking.\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”When will I receive my certificate?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

An eCertificate is issued to all successful candidates 2-3 working days after the course.\u00a0 This is sent by email\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can two people share a log in and do the together?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

We do allow two people to share a screen to do the course.\u00a0 They must both register and pay to attend.\u00a0 Certificates can only be issued to those who have registered and successfully complete the course.<\/p>\n

Both candidates must be able to be seen and heard by the trainer and actively participate throughout the course<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I suffer with dyslexia, can I still take the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The course is talked through by the tutor, everything on the screen is explained word for word and things can be explained and reiterated.<\/p>\n

Upon completion all candidates receive a course booklet by email that summaries the course.<\/p>\n

If you do suffer with dyslexia please contact the office to discuss if you feel you need more information<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I cancel my booking?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

You can cancel your booking up to 7 days prior to the event via Eventbrite. After this time you will not receive a refund and bookings are non-transferable.<\/p>\n

All refunds will incur the deduction of the Evenbrite processing fee<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What IT equipment do I need?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

You will need to use a laptop, tablet or phone which can connect with Zoom and use audio and the camera.<\/p>\n

You need to be on a strong WiFi connection to ensure consistent connectivity throughout the course.\u00a0 If you keep losing connection you will be removed from the course<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I am a Passenger Assistant and do not have a Driving Licence, how will I register on the course?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

If you are attending as a Passenger Assistant you will need to show either your Passport or Council photo ID upon registration<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I obtain a replacement certificate?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

We hold records for this course for 2 years.\u00a0 After this time we cannot provide a replacement certificate.<\/span><\/p>\n

Please contact the office on 0300 777 0157 opt 2<\/span><\/p>\n

<\/span><\/p>\n

[\/et_pb_toggle][et_pb_text _builder_version=”4.21.0″ custom_margin=”40px||-10px” global_colors_info=”{}”]<\/p>\n

AFTER THE TRAINING<\/span><\/strong><\/h2>\n

[\/et_pb_text][et_pb_toggle title=”What do I do if I am not happy with my training?” _builder_version=”4.16″ custom_margin=”10px|10px||” global_colors_info=”{}”]<\/p>\n

The Blue Lamp Trust has a complaints procedure which you must follow. All complaints should be made in writing to\u00a0<\/span>info@bluelamptrust.org.uk<\/a>\u00a0<\/strong><\/span>or to Blue Lamp Trust, c\/o Police and Fire HQ, Leigh Road, Eastleigh, SO50 9SJ within 10 days of your course date, complaints received after this time will not be considered.<\/p>\n

Receipt of your complaint will be acknowledged within 2 working days<\/p>\n

<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|phone” _builder_version=”3.0.96″ background_color=”rgba(0,173,226,0)” custom_margin=”|||” custom_padding=”0|0px|0px|0px|false|false” custom_padding_tablet=”” custom_padding_phone=”” global_module=”692″ saved_tabs=”all” global_colors_info=”{}”][et_pb_fullwidth_header title=”The Bobby Scheme relies on donations to fund our work. Please consider helping us to protect the vulnerable and elderly in our community. ” text_orientation=”center” button_one_text=”Make a donation” button_one_url=”\/donate\/” button_two_text=”Corporate Sponsorship” button_two_url=”\/corporate-sponsors\/” _builder_version=”4.16″ background_color=”#00ade2″ custom_button_one=”on” button_one_text_color=”#ffffff” button_one_bg_color=”#e02b20″ button_one_border_width=”0px” button_one_border_radius=”0px” button_one_font=”||||||||” button_one_icon=”I||divi||400″ button_one_icon_color=”#ffffff” button_one_on_hover=”off” custom_button_two=”on” button_two_text_color=”#ffffff” button_two_bg_color=”#8300e9″ button_two_border_width=”0px” button_two_border_radius=”0px” button_two_font=”||||||||” button_two_icon=”I||divi||400″ button_two_icon_color=”#ffffff” button_two_on_hover=”off” button_one_text_color_hover=”#ffffff” button_two_text_color_hover=”#ffffff” button_one_border_color_hover=”#ffffff” button_one_border_radius_hover=”0px” button_two_border_radius_hover=”0px” button_one_bg_color_hover=”#000000″ button_two_bg_color_hover=”#000000″ global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#ffffff” button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#ffffff” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#ffffff” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”0px” button_two_border_radius__hover_enabled=”on” button_two_border_radius__hover=”0px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#000000″ button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”#000000″][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.0.96″ background_color=”#f4f4f4″ custom_margin=”|||” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”-20px|0px|-18px|0px” global_module=”2994″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_code _builder_version=”4.16″ global_colors_info=”{}”]