Safe Home FAQs

 Q: Who is eligible for Safe Home?
Service is free to adults in Hampshire and Isle of Wight who meet one or more of the following:

Vulnerable Adults:

• Over 65
• with learning disabilities
• suffering from addiction
• with long-term illnesses
• with mental health difficulties such as dementia, bipolar disorder, etc.
• living in hazardous or unsafe living conditions
• who are self-neglecting
• who are financially disadvantaged (Self-referral not accepted – referral must come from a support service provider or food bank)

Disabled

Victim of burglary

Repeat victim of crime

Victim of domestic abuse (Self-referral not accepted – must come from police or domestic abuse support team)

Q: Can I refer someone outside Hampshire or the Isle of Wight?
No, Safe Home operates only in Hampshire or the Isle of Wight.

Q: Can someone refer on behalf of another person?
Yes, a family member, friend, carer, support worker, GP, or charity can refer someone, as long as that person meets eligibility and consents.

Q: What if the client is a tenant?
You will need permission from the landlord for any work we do. Because our service is free, landlords usually consent, but you must have permission first.

Q: How do I book a Safe Home visit?
You can make a referral via our online referral form, and a member of staff will then contact the client arrange a visit. If you cannot make a referral online please call 0300 777 0157 and speak to a member of the team.

Q: Do I need to be at home for the visit?

Q: How does a visit work?

• Our Technician will carry out a safety and security check
• They’ll talk with you about vulnerabilities and security concerns
• Where appropriate, they’ll supply and install approved security and fire-safety items
• They’ll advise on making your home safer going forward

Q: Who carries out the visits?
A trained, uniformed, and police-vetted Safety Technician will complete the visit. They will carry Blue Lamp Trust ID and inform you of their name before attending.

Q: What items and services are normally included free of charge?

• Locks for doors and windows
• Spy holes, door chains, additional bolts
• Long-life smoke alarms
• Carbon monoxide detectors
• Letterbox security
• Garden security such as padlocks for gates and sheds
• Security advice and safety checks

Q: Do you install CCTV?
No. We do not fit or repair CCTV systems, nor do electrical works.

Q: Do you install external lighting?
No. We do not install external lighting.

Do you repair windows, walls or do general handyman work?
No. Safe Home is not a repair or handyman service. We cannot carry out glazing, structural or electrical works.

What type of key safe do you install?
We supply and fit Supra C500 Pro KeySafe, a police preferred key safe. The supply and fit costs £65.

Q: Does the key safe have a warranty?
Yes, 5 years warranty covering faulty operation or installation by us.

Q: Can you supply a video doorbell?
Yes, we install a Ring video doorbell. The supply and fit costs £115.

Q: Does the video doorbell require a subscription?
The Ring video doorbell comes with a 30-day free trial of Ring Protect Basic. After that, a subscription (currently £4.99/month) is required for advanced features. Basic features (live view, notifications, two-way talk) still work without subscription.

Q: Will the video doorbell work without an ongoing subscription?
Yes. Without the Ring Protect Basic subscription standard features include instant notifications, live view and two-way talk.

Visit the Ring website for more information on the Ring Protect Plans.

Q:Do you supply a chime or additional cameras?
We do not supply a chime or additional cameras. These can be purchased separately from retailers.

Q:Will the video doorbell be set up for me?
The Safe Home Safety Technicians will assess that the location / property is suitable and if the WiFi strength is strong enough before fitting.

Once fitted the Safe Home Safety Technicians will guide the client in how to set up functions such as; motion zones, greying out recording areas, setting recording sensitivity and downloading data.

Q: What are the technical requirements for installing a Ring doorbell?

• Strong WiFi at front door
• WiFi code must be available
• Smartphone or tablet to download Ring app
• Ability to configure motion zones, sensitivity, etc.
• Technicians will check these in advance and help with setup.

Q: Does the video doorbell come with warranty?
Yes, 1 year manufacturer warranty on Ring video doorbell.

Q: How is my data handled?
All personal data is handled in line with data protection laws and our privacy policy.

Q: What should I do if I have a complaint?
Submit your complaint in writing to safehome@bluelamptrust.org.uk or by post to Blue Lamp Trust, c/o Police & Fire HQ, Leigh Road, Eastleigh, SO50 9SJ. Complaints received after this time may not be considered. We aim to acknowledge receipt within 2 working days.

Complaints regarding fundraising practice should be made in writing to the above address.   Concerns about the Trust’s handling of fundraising practice complaints can be made to the Fundraising Regulator.

Q: Can you come to talk at my community group?
Yes, where attendees meet referral criteria, our Safety Technician can speak at community venues to share home safety advice. To arrange a talk please use our contact page, email safehome@bluelamptrust.org.uk or call 0300 777 0157