This page provides a list of frequently asked questions about the Safeguarding eLearning and Classroom based courses. If you can’t find answers to your questions on this page, please e-mail us where we will be happy to help.


Who is the Blue Lamp Trust
We are a charitable organisation based in Hampshire. We offer driver training to generate an income for our Bobby Scheme, which visits vulnerable and elderly people to help secure their homes free of charge.
How can I do Taxi Safeguarding training?
We offer two types of training – eLearning and Classroom based options.
Will I receive a certificate?
Yes, on successfully passing one of our course you will be issued with a personalised certificate that can be presented to your Local Authority.
How do you store my data?

Please read how we handle your data here

Virtual course bookings are made via a third party site, Eventbrite.  Please read their data policy here


How long does it take to complete the eLearning course?
The full course will take approximately 1.5 hours to complete. However the course is split into 3 modules and you can take each one individually. You will need to complete all three modules to successfully pass the learning course and receive your certificate.
Once I’ve started a module do I have to complete it in one sitting?

The Safeguarding eLearning Course is split into three modules, each being approximately 20 minutes in length.

Once you click to begin a module, you have to complete it in one sitting as with any exam.

However, you do not need to take all three modules at the same time, so you can complete these over a number of days if you prefer.

Only when you have successfully completed all three modules and passed the 10 question knowledge check at the end of the Module 3 will you receive your certificate.

How can I re-enter my learner portal?

If you chose not to complete the learning in one sitting you can revisit the learner portal via your booking confirmation email or click here and enter your email address.

How much does the eLearning course cost?

The course costs £15.

Are there any IT requirements in order to complete the modules?

You will need a fast broadband connection to run the video content. Without this it will take longer to load but should still work.  

You will also need an up-to-date web browser that supports HTML5 such as; Internet Explorer Version 11 or higher, Firefox Version 40 or above, Google Chrome version 35 or Safari version 8 or higher.

Can I use my mobile phone or tablet to complete the learning?

The learning is compatible with mobile phones and tablets but due to the use of videos in the course it will work better when completed using a laptop or desk top.

How do I get my certificate?

Your certificate can be downloaded and printed once you have passed the course.

I'm having difficulties downloading my certificate

Please click here for guidance on how to download your certificate

What happens if I fail the course?
At the end of the Safeguarding eLearning course, there is a test consisting of ten questions. The pass mark is 70%, and you get three chances to gain this grade.

If you fail three times, you are sent to a page where you can pay again to retake the course.

Because the questions are different each time, you will have to go through the course again.

Once I've paid for the course how do I begin?

Once you have registered and paid for the course you will receive two emails; a receipt of payment and a link to the eLearning portal.  (Please note that these emails may sometimes go into your junk mail folder). 

To being the course follow the link in the email to the portal.

If you do not receive the email but have paid for the course please access the portal by clicking here and entering your email address.

I suffer with dyslexia, can I still take the course?

To make it accessible to all, the eLearning course is narrated and the words are displayed on the screen.

Once I have purchased the course how long do I have to complete the training?

The course must be completed within 180 days of purchase.

Can I obtain a replacement certificate?

We hold records for the course for 2 years.  After this time we cannot provide a replacement certificate.

Once you have completed the training you can re-enter the training portal at any time following the link from your original email and entering your email address.  From there you can reprint, save or download your certificate.


How do I book a course?

All courses are booked through Eventbrite via our website.  See the Taxi Safeguarding Classroom Course page on our website for details

How long is the course?

2 hours 45

How much is the course?

The course is £30

Do I need to have anything with me?

You will need to have your photo ID to show the trainer at registration.  This must be the physical document, it cannot be a photo or copy of the original.

Photo ID can be one of the following original documents:

• Valid driving licence

• Taxi/Private Hire badge (if applicable)

• Passport 

When will I receive the joining instructions?

Joining instructions are issued the day prior to the course by email to the candidate.

How do I join the course?

The joining instructions include a link to Zoom.  You should use this to join promptly at the start of the course.

Included with the joining instructions are detailed notes to help candidates and show them what to expect when joining.

We recommend testing Zoom in advance to be sure you know how to use it and how to activate your camera and audio – this are essential to completing the course.

Is the course content the same as eLearning?

Yes, the course content is the same.  Drivers are advised to check with their local authority which format they require the training to be completed in before booking. 

When will I receive my certificate?

An eCertificate is issued to all successful candidates 2-3 working days after the course.  This is sent by email 

Can two people share a log in and do the together?

We do allow two people to share a screen to do the course.  They must both register and pay to attend.  Certificates can only be issued to those who have registered and successfully complete the course.

Both candidates must be able to be seen and heard by the trainer and actively participate throughout the course

I suffer with dyslexia, can I still take the course?

The course is talked through by the tutor, everything on the screen is explained word for word and things can be explained and reiterated.

Upon completion all candidates receive a course booklet by email that summaries the course.

If you do suffer with dyslexia please contact the office to discuss if you feel you need more information

Can I cancel my booking?

You can cancel your booking up to 7 days prior to the event via Eventbrite. After this time you will not receive a refund and bookings are non-transferable.

All refunds will incur the deduction of the Evenbrite processing fee

What IT equipment do I need?

You will need to use a laptop, tablet or phone which can connect with Zoom and use audio and the camera.

You need to be on a strong WiFi connection to ensure consistent connectivity throughout the course.  If you keep losing connection you will be removed from the course

I am a Passenger Assistant and do not have a Driving Licence, how will I register on the course?

If you are attending as a Passenger Assistant you will need to show either your Passport or Council photo ID upon registration

Can I obtain a replacement certificate?

We hold records for this course for 2 years.  After this time we cannot provide a replacement certificate.

Please contact the office on 0300 777 0157 opt 2


What do I do if I am not happy with my training?

The Blue Lamp Trust has a complaints procedure which you must follow. All complaints should be made in writing to or to Blue Lamp Trust, c/o Police and Fire HQ, Leigh Road, Eastleigh, SO50 9SJ within 10 days of your course date, complaints received after this time will not be considered.

Receipt of your complaint will be acknowledged within 2 working days

The Bobby Scheme relies on donations to fund our work. Please consider helping us to protect the vulnerable and elderly in our community.

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