This page provides a list of frequently asked questions about the Safeguarding eLearning and Classroom based courses. If you can’t find answers to your questions on this page, please e-mail us where we will be happy to help.
Who is the Blue Lamp Trust
How can I do Taxi Safeguarding training?
Will I receive a certificate?
How long does it take to complete the eLearning course?
Once I’ve started a module do I have to complete it in one sitting?
The Safeguarding eLearning Course is split into three modules, each being approximately 20 minutes in length.
Once you click to begin a module, you have to complete it in one sitting as with any exam.
However, you do not need to take all three modules at the same time, so you can complete these over a number of days if you prefer.
Only when you have successfully completed all three modules and passed the 10 question knowledge check at the end of the Module 3 will you receive your certificate.
How much does the eLearning course cost?
Are there any IT requirements in order to complete the modules?
You will need a fast broadband connection to run the video content. Without this it will take longer to load but should still work.
You will also need an up-to-date web browser that supports HTML5 such as; Internet Explorer Version 11 or higher, Firefox Version 40 or above, Google Chrome version 35 or Safari version 8 or higher.
Can I use my mobile phone or tablet to complete the learning?
The learning is compatible with mobile phones and tablets but due to the use of videos in the course it will work better when completed using a laptop or desk top.
How do I get my certificate?
Your certificate can be downloaded and printed once you have passed the course.
I'm having difficulties downloading my certificate
Please click here for guidance on how to download your certificate
What happens if I fail the course?
If you fail three times, you are sent to a page where you can pay again to retake the course.
Because the questions are different each time, you will have to go through the course again.
Once I've paid for the course how do I begin?
Once you have registered and paid for the course you will receive two emails; a receipt of payment and a link to the eLearning portal. (Please note that these emails may sometimes go into your junk mail folder).
To being the course follow the link in the email to the portal.
If you do not receive the email but have paid for the course please access the portal by clicking here and entering your email address.
I suffer with dyslexia, can I still take the course?
To make it accessible to all, the eLearning course is narrated and the words are displayed on the screen.
Once I have purchased the course how long do I have to complete the training?
The course must be completed within 180 days of purchase.
ABOUT VIRTUAL CLASSROOM TRAINING
How do I book a course?
All courses are booked through Eventbrite via our website. See the Taxi Safeguarding Classroom Course page on our website for details
How long is the course?
How much is the course?
The course is £25
Do I need to have anything with me?
You will need to bring the following original documents:
• Valid driving licence
• Taxi/Private Hire badge (if applicable)
When will I receive the joining instructions?
Joining instructions are issued the day prior to the course by email to the candidate.
How do I join the course?
The joining instructions include a link to Zoom. You should use this to join promptly at the start of the course.
Included with the joining instructions are detailed notes to help candidates and show them what to expect when joining.
We recommend testing Zoom in advance to be sure you know how to use it and how to activate your camera and audio – this are essential to completing the course.
Is the course content the same as eLearning?
Yes, the course content is the same. Drivers are advised to check with their local authority which format they require the training to be completed in before booking.
When will I receive my certificate?
An eCertificate is issued to all successful candidates 2-3 working days after the course. This is sent by email
Can two people share a log in and do the together?
We do allow two people to share a screen to do the course. They must both register and pay to attend. Certificates can only be issued to those who have registered and successfully complete the course.
Both candidates must be able to be seen and heard by the trainer and actively participate throughout the course
I suffer with dyslexia, can I still take the course?
The course is talked through by the tutor, everything on the screen is explained word for word and things can be explained and reiterated.
Upon completion all candidates receive a course booklet by email that summaries the course.
If you do suffer with dyslexia please contact the office to discuss if you feel you need more information
Can I cancel my booking?
You can cancel your booking up to 7 days prior to the event via Eventbrite. After this time you will not receive a refund and bookings are non-transferable.
All refunds will incur the deduction of the Evenbrite processing fee
What IT equipment do I need?
You will need to use a laptop, tablet or phone which can connect with Zoom and use audio and the camera.
You need to be on a strong WiFi connection to ensure consistent connectivity throughout the course. If you keep losing connection you will be removed from the course
I am a Passenger Assistant and do not have a Driving Licence, how will I register on the course?
If you are attending as a Passenger Assistant you will need to show either your Passport or Council photo ID upon registration